Who to Call

All information regarding process, policy, and fingerprinting locations may be found at www.pa.cogentid.com/dpw

Fingerprint applicants should register online at www.pa.cogentid.com/dpw

If you do not have internet access, you may call 1-888-439-2486 to register for fingerprinting

Complete processing of the FBI Criminal History Record should take no longer than 4 – 6 weeks.  If the applicant does not receive the Criminal History Record from DPW this time frame, they should call (717) 783-6211. 

Requests for help or inquiries into becoming a service site in Pennsylvania may be sent to pahelp@cogentsystems.com