Who to Call

All information regarding process, policy, and fingerprinting locations may be found at www.pa.cogentid.com

Fingerprint applicants should register online at www.pa.cogentid.com

If you do not have internet access, you may call 1-888-439-2486 to register for fingerprinting

Complete processing of the FBI Criminal History Record should take no longer than 4 – 6 weeks.  If the applicant does not receive the Criminal History Record from DPW this time frame, they should call (717) 783-6211. 

Requests for help or inquiries into becoming a service site in Pennsylvania may be sent to pahelp@cogentsystems.com